Welcome to our magical FAQ page! Here you’ll find answers to all your questions about our playful products, worldwide delivery, and how we spread joy to little dreamers everywhere. If you don’t find what you’re looking for, our friendly customer care elves are always ready to help at [email protected]!

🎁 About Our Products

Q: What kinds of dolls do you offer?
A: We have a wonderful variety! From cuddly baby dolls and fashion dolls to special Black-owned or founded doll brands. We also carry cloth & rag dolls and complete doll playsets with clothes, furniture, and accessories!
Q: Do you have toys for active play?
A: Absolutely! Our bounce houses and climbers are perfect for burning energy, while our ball pits and dress-up costumes spark imaginative adventures!
Q: What stuffed animals do you carry?
A: We have an entire stuffed animal safari! Choose from dinosaurs, jungle creatures, farmyard friends, fantasy beings, and even giant cuddly companions!

🚚 Shipping & Delivery

Q: Where do you ship from and how long does delivery take?
A: All our packages fly out from our Chicago headquarters with Midwest care! Delivery times:
– Express Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95 flat rate)
– Free Standard Shipping (EMS): 15-25 days after dispatch (free for orders over $50)
Q: Do you ship internationally?
A: Yes! We deliver worldwide to most countries, except some remote areas and parts of Asia. We’re especially proud to ship our inclusive Black-owned doll brands globally where permitted!
Q: Can I track my order of dinosaur stuffed animals or dollhouses?
A: Absolutely! You’ll receive tracking information via email as soon as your order leaves our Chicago facility. Follow your package’s magical journey right to your doorstep!
Q: How soon will my order be processed?
A: Our play experts carefully prepare each order within 1-2 business days. During busy seasons (like holidays), we might need an extra day to ensure every doll, climber, or ball pit meets our quality standards.

💳 Payments & Accounts

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for worry-free checkout!
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are safe with us.

🔄 Returns & Exchanges

Q: What if I need to return an item?
A: We offer 15-day returns from the delivery date. Just contact our customer care team at [email protected] to begin your return. (Note: Large items like bounce houses may have special requirements.)
Q: What if my climber or bounce house arrives damaged?
A: Oh no! Contact us immediately at [email protected] – we’ll make it right! Our play-tested packaging usually prevents this, but we’ll fix any issues that slip through.
Q: Can I exchange a doll for a different one?
A: Of course! Within our 15-day return window, you can exchange for another doll (subject to availability). Just contact our customer care team to arrange the swap!

❓ Still Have Questions?

Our friendly customer care team is always here to help! Email us at [email protected] or think happy thoughts – we’ll do our best to make your Happy Kids Shop experience magical!

Where every delivery brings another childhood adventure!
– The Happy Kids Shop Team